Privacy Policy Effective Date: October 10, 2025
Stream Legal (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. As a Canadian-based provider of paralegal case management software, we operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and its ten fair information principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with PIPEDA’s requirements for accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.By using our website (streamlegal.pro), software platform, or services (collectively, the “Services”), you consent to the practices described in this Policy. If you do not agree, please do not use our Services.
1. Accountability
We are responsible for personal information under our control. Our Privacy Officer oversees compliance with this Policy and PIPEDA. If you have questions or concerns, contact them at privacy@streamlegal.pro or via the details in Section 12.
2. Identifying Purposes

We collect personal information only for specific, legitimate purposes, which we identify to you at or before the time of collection. Our primary purposes include:

  • Providing and improving our paralegal case management software (e.g., managing HTA cases, accounting, and calendars).
  • Processing trials, subscriptions, and payments.
  • Communicating about your account, services, and updates.
  • Ensuring compliance with Canadian laws (e.g., Law Society reporting).
  • Analyzing usage to enhance features and security.

We will not use your information for any new purpose without obtaining your consent.

3. ConsentWe obtain meaningful consent for collecting, using, or disclosing personal information, considering your sensitivity (e.g., legal case details). Consent can be express (e.g., opt-in checkbox) or implied (e.g., for non-sensitive info like email for newsletters). You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawal may limit your access to Services.For sensitive information (e.g., client case files), we require explicit consent. Minors under 19 require parental/guardian consent where applicable.
4. Limiting Collection

We collect only the personal information necessary for the identified purposes, using fair and lawful means. Types of information include:

  • Account and Contact Info: Name, email, phone, address, billing details (collected during signup or inquiries).
  • Usage Data: IP address, device info, browsing activity (via cookies; see Section 9).
  • Professional Data: Case details, client info, HTA citations (uploaded by you for software use).
  • Payment Info: Credit card details (processed securely via third parties like Stripe; we do not store full card numbers).

We do not collect information indiscriminately or from third parties without consent.

5. Limiting Use, Disclosure, and RetentionPersonal information is used or disclosed only for the purposes identified, unless you consent otherwise or required by law (e.g., court order).Use: To deliver Services, send updates, or prevent fraud.Disclosure: We may share with:

  • Service providers (e.g., cloud hosts like AWS Canada for storage; payment processors).
  • Legal authorities if required (e.g., under PIPEDA or Law Society audits).
  • Business transferees (e.g., in a merger, with notice).

We do not sell your information.Retention: Information is kept only as long as necessary for the purposes (e.g., account data until deletion request; case files per your instructions or legal retention periods like 7 years for accounting). Securely deleted or anonymized afterward.

6. Accuracy
We strive to ensure your personal information is accurate, complete, and up-to-date for its intended use. You can update your info via your account dashboard or by contacting us. We rely on you to provide correct details, especially for sensitive legal data.
7. Safeguards

We protect personal information with appropriate safeguards proportional to its sensitivity, including:

  • Physical: Secure servers in Canada 
  • Technical: End-to-end encryption (AES-256), multi-factor authentication (2FA), role-based access controls.
  • Organizational: Employee training, access limited to need-to-know, regular audits.

Third-party providers must meet equivalent standards via contracts. Despite these measures, no system is infallible; we cannot guarantee absolute security.

8. Openness
This Policy outlines our practices. Additional details are available upon request. We make it easily accessible on our website and via email.
9. Individual Access
Upon request, you may access your personal information under our control. Submit requests to privacy@streamlegal.pro with verification (e.g., ID). We respond within 30 days (extendable per PIPEDA). You can challenge accuracy or completeness and request corrections or deletions (subject to legal holds).We may charge a nominal fee for complex requests.
10. Challenging Compliance
If you believe we have not complied with PIPEDA, contact our Privacy Officer. We investigate promptly and correct issues. If unsatisfied, you may complain to the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or 1-800-282-1376.
11. Cookies and Tracking Technologies

Our site uses cookies (small data files) for functionality, analytics, and ads. Types include:

  • Essential: For login and security (cannot opt out).
  • Analytics: Google Analytics (anonymized; opt out via tools.google.com).
  • Marketing: Track preferences (opt out via cookie banner).

You can manage cookies via browser settings. For PIPEDA compliance, we obtain consent for non-essential cookies. See our Cookie Policy for details.We do not use tracking for profiling without consent.

12. International TransfersData is stored in Canada. If transferred abroad (e.g., to U.S.-based processors), we ensure equivalent protections via contracts (e.g., Standard Contractual Clauses) and notify you if materially affecting privacy.
13. Changes to This PolicyWe may update this Policy to reflect changes in practices or law. Posted changes take effect immediately; we notify via email or site notice for material updates. Continued use constitutes acceptance.
14. Contact Us
For questions, access requests, or complaints:
Privacy Officer
Stream Legal
50 Kingsbridge Garden Circle
Mississauga, Ontario, L5R 3K7
Email: privacy@streamlegal.pro